Booking & Operations Team Lead (Travel)

TL;DR

Booking & Operations Team Lead (Travel/GDS): Overseeing the daily performance of the Booking team to ensure operational excellence in travel solutions with an accent on workflow management and service standards. Focus on optimizing booking processes, monitoring team KPIs, and coordinating airline reservation systems (GDS).

Location: Hybrid (Vila Nova de Gaia, Porto, Portugal)

Company

hirify.global is an innovative platform that connects travelers with independent and highly qualified travel consultants.

What you will do

• Coordinate day-to-day activities of the Booking team to ensure smooth and efficient operations.
• Monitor team workload, priorities, and service levels to ensure quality standards are met.
• Act as the first escalation point for complex booking-related cases.
• Implement and optimize operational procedures to improve team efficiency and service quality.
• Track team performance through operational KPIs and contribute to regular reporting.
• Support onboarding, training, and continuous development of team members.

Requirements

• Degree in Tourism, Management, or a similar field.
• Over 5 years of experience in the travel industry (e.g., OTA, travel agency, or tour operator).
• Previous experience in team coordination, supervision, or leadership roles.
• Strong knowledge of Amadeus and/or Galileo GDS systems.
• Fluency in Portuguese and English (Spanish is a plus).

Culture & Benefits

• Annual performance-based bonus.
• AdvanceCare health insurance.
• 24 days of annual leave, including your birthday off.
• Hybrid working model.
• Access to the Udemy academy and travel perks at net rates.