Patient Care Coordinator (Healthcare)

TL;DR

Patient Care Coordinator (Healthcare): Managing patient workflows and post-visit communication for an at-home healthcare platform with an accent on clinical documentation and SLA-driven communication. Focus on coordinating between patients and providers, ensuring HIPAA compliance, and optimizing the in-home care delivery process.

Location: Remote (United States)

Salary: $22 – $23 per hour

Company

hirify.global is building the clinical and technological infrastructure to expand access to preventive, connected healthcare delivered at home across the US.

What you will do

• Conduct high-volume outbound patient calls for result delivery and post-visit reviews within defined SLAs.
• Provide clinical and administrative support by validating labs and confirming documentation before and after visits.
• Manage clinical documents and monitor lab results/imaging reports through Quest and other clinical applications.
• Act as a primary liaison between patients, providers, and internal teams to ensure continuity of care.
• Maintain provider directories and collaborate with health systems to identify workflow improvements.
• Oversee medical record management while maintaining strict HIPAA compliance and confidentiality.

Requirements

• Must be based in the United States.
• At least 1 year of experience in a clinical healthcare environment (e.g., Healthcare Administrator or Patient Care Coordinator).
• Working knowledge of HIPAA, patient privacy standards, and common medical terminology.
• Experience using electronic health record (EHR) systems and communicating with medical offices/labs.
• Proficiency in Mac OS, Slack, Google Workspace, Zoom, and ticketing systems like Zendesk.
• Ability to handle high-volume outbound calls with empathy and precision.

Nice to have

• Experience working with Elation EMR.
• Background in results-delivery and clinical documentation workflows.
• Experience working in a fast-paced startup or rapidly scaling on-demand service environment.

Culture & Benefits

• Opportunity to join a rapidly growing team backed by prominent VCs and led by former executives from Google, Facebook, and Disney.
• Mission-driven environment focused on lowering healthcare costs and improving patient outcomes.
• Dynamic, fast-paced culture that values flexibility, humility, and proactive problem-solving.
• Collaborative workplace utilizing modern tools for distributed team efficiency.