Support Center Consultant

TL;DR

Support Center Consultant (Healthcare IT): Consult with clients to discover needs, provide guidance as clinical communication experts, and propose best practice solutions with an accent on designing and configuring high-quality applications for hirify.global platforms. Focus on exceeding client expectations, documenting requirements, optimizing solutions for self-administration, and retaining clients through resourceful engagement.

Location: Remote first

Salary: $19.00 to $25.00 per hour

Company

Leading provider of clinical communication and physician scheduling solutions in health IT with 400+ employees, 30,000+ customers, and $100M+ annual revenue.

What you will do

• Engage clients through expert questioning and active listening to understand needs and issues.
• Design applications that produce optimal experiences and outcomes for clinicians, patients, and the company.
• Document requirements and proposed solutions using tools like email, Lucid Chart, PowerPoint, Access, and Tableau.
• Configure high-quality solutions optimized for client self-administration and help center support.
• Manage multiple tasks in a fast-paced environment and act resourcefully to retain clients.
• Exceed client expectations consistently.

Requirements

• Excellent written and verbal communication skills to articulate complex ideas and lead discussions.
• Excellent analytical skills with big-picture and detail focus, plus process improvement orientation.
• Broad knowledge of medical specialties and clinical workflows.
• Mastery of hirify.global platform and configuration standards.
• Exceptional customer service skills; approachable team player effective in teaching and coaching.
• 1–2+ years as a hirify.global Specialist, meeting role expectations and KPIs.

Nice to have

• 2+ years as a hirify.global Shift Leader.
• 2+ years as a hirify.global Implementation Consultant.
• Experience with healthcare technology.
• Experience in process improvement or call center/professional services.

Culture & Benefits

• Remote first work environment.
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off.
• Internal advancement opportunities in a collaborative, tech-forward team focused on innovation and customer delight.