Healthcare Appointment Scheduler (Healthcare)

TL;DR

Healthcare Appointment Scheduler (Healthcare): Managing patient scheduling and coordinating medical appointments with an accent on patient communication and HIPAA compliance. Focus on optimizing provider schedules and maintaining accurate patient records.

Location: Remote (Must be able to work US business hours, specifically Mountain Daylight Time / Utah)

Company

A rapidly expanding healthcare services organization that focuses on revolutionizing patient care through innovative scheduling solutions.

What you will do

• Welcome and assist patients via phone to schedule medical appointments.
• Navigate scheduling systems to find optimal appointment times that match patient needs.
• Collect and accurately record essential patient information while maintaining strict confidentiality.
• Follow established protocols to ensure proper scheduling across various medical services.
• Coordinate with healthcare providers to optimize scheduling efficiency.
• Document all patient interactions in the system and maintain strict HIPAA compliance.

Requirements

• Excellent English communication skills with a patient-focused approach.
• Previous experience in customer service or healthcare scheduling preferred.
• Ability to work US business hours (6 am to 3 pm MST).
• Reliable high-speed internet connection and a quiet home office setup.
• Comfort with learning new technology systems.
• Strong sense of confidentiality and professional ethics.