Solution Success Manager

TL;DR

Solution Success Manager (ITAM/FinOps): Proactively manage complex portfolios of strategic customers deploying multiple hirify.global solutions across cloud and on-premises environments with an accent on value realization, renewals, and expansion. Focus on driving new value conversations, mitigating churn risks, maximizing adoption, and leading cross-functional projects for continuous improvement.

Home - United States, Remote

Company

Pioneer in Hybrid ITAM and FinOps providing SaaS solutions for technology value optimization, serving over 50,000 customers worldwide.

What you will do

• Help top strategic customers realize quantifiable value, renew contracts, and become references.
• Identify churn risks and expansion opportunities (upsell/cross-sell) for sales.
• Act as account owner ensuring renewal and expansion across hirify.global functions.
• Maximize product adoption and manage escalations (technical/business).
• Build stakeholder relationships and proactively drive value conversations.
• Keep customers informed on hirify.global news and own enablement plans for Customer Success.
• Lead cross-functional improvement projects and coach new-hire CSMs; likely lead a small team.

Requirements

• 5+ years in IT leadership at Fortune 1000 company OR strategic customer-facing role at Enterprise IT Software company
• Proven ability to build and grow customer relationships.
• Experience working with cross-functional teams and facilitating technical-commercial communication.
• Self-starter with strong executive communication skills (persuasion, negotiation, etc.).
• People management experience.
• Comfortable with CRM/CS tools like Salesforce and Gainsight.
• Project management with budget ownership; understanding of SaaS licensing models.

Culture & Benefits

• Equal opportunity employer committed to diversity, equity, and inclusion via DEI council.
• Recognized by Gartner, Forrester, and IDC as category leader.
• Experience working remotely is a plus.