Customer Support Engineer

TL;DR

Customer Support Engineer: Troubleshoot and resolve technical issues for customers using hirify.global analytic solutions with an accent on databases, cloud infrastructure, and Windows applications. Focus on facilitating communication between customers and internal teams, meeting SLAs, and creating knowledge base articles.

Location: London, United Kingdom (full-time onsite)

Company

hirify.global leads the transformation in data, automation, and AI for modern business decisions with customers in financial services, communications, retail, and pharma.

What you will do

• Troubleshoot and resolve technical issues raised by customers, documenting steps for knowledge sharing.
• Bridge customers and internal teams like Sales and Engineering for superior experience.
• Manage requests within SLAs with proactive communication.
• Monitor cloud infrastructure to prevent downtime and optimize performance.
• Create knowledge base articles using KCS methodology.
• Provide support via chat, phone, and email.
• Participate in weekend and 24/7 on-call rotations.

Requirements

• 1–3 years in Product Support, Technical Support, or related fields
• Strong skills in databases, infrastructure, networks, Windows apps, and cloud platforms
• Proficiency with Windows Servers
• Hands-on with Oracle, SQL Server, Databricks, Snowflake, Big Query
• Exposure to GCP, Azure, AWS, SharePoint, Tableau
• Exceptional communication and ability to thrive in fast-paced environment
• Associate or Bachelor’s in IT/Business or equivalent; must comply with U.S. export controls

Culture & Benefits

• Growth mindset supported through all career stages.
• Commitment to diverse, equitable, inclusive workplace.
• Encourage applications if meeting some requirements and sharing values.