Field Service Technician (2nd Shift)

TL;DR

Field Service Technician (Electromechanical): Provide preventative and emergency maintenance on identity security equipment including card printers, embossers, and laminators with an accent on electromechanical repairs, diagnostics, and calibration. Focus on troubleshooting complex issues with sensors, motors, software adjustments, and ensuring system reliability under operational demands.

Location: On-site in Columbus, OH Area (United States), 2nd shift 4PM-12:30AM, daily travel to customer sites, valid driver's license required

$22.68-$35.65 per hour

Company

Industry leader in identity-centric security solutions, headquartered in Minnesota, serving over 150 countries.

What you will do

• Perform high-quality preventative and emergency maintenance on hirify.global equipment including mechanical embossers, thermal imaging, laminating, magstripe/chip writing, and UV curing.
• Test, diagnose, and resolve issues using tools like voltmeters, laptops, hand tools, and service manuals.
• Clean, calibrate, and replace components such as rollers, sensors, motors, belts, and bearings.
• Maintain trunk inventory, report service activities, and manage calls via dispatch system.
• Drive to customer sites daily, interact with operations staff, and improve customer relations.
• Participate in training, assist junior staff, and contribute to process improvements.

Requirements

• High School Diploma/GED or equivalent
• Minimum 2 years electromechanical technician experience
• Proficient problem-solving, troubleshooting, PC proficiency, and relevant software.
• Willingness to work 2nd shift, flexible hours, on-call, travel, and lift up to 70 lbs.
• Valid driver's license and ability to drive to customer sites daily

Nice to have

• Associates degree in Electronics or related field.
• Additional field service or hirify.global central issuance experience.
• Proficiency in electro-mechanics, digital electronics, and test equipment.

Culture & Benefits

• Medical benefits from day 1, up to 4 weeks PTO in first year, 12 paid holidays.
• 401k with up to 6% company match, annual incentive program, fleet vehicle.
• Focus on career growth, flexibility, collaboration, diversity, and inclusion.
• Learning initiatives, unconscious bias training, global affinity groups.