Technical Support Engineer (SaaS)

TL;DR

Technical Support Engineer (SaaS): Implementing and configuring complex B2B products for clients with an accent on technical troubleshooting and relationship management. Focus on API integrations, data flow diagnosis, and leading client onboarding and training sessions.

Location: Remote (Global)

Company

Outsourced customer support provider specializing in B2B and SaaS solutions.

What you will do

• Set up and configure complex B2B products with advanced functional logic.
• Conduct product demos and lead client training sessions to ensure strong product adoption.
• Troubleshoot technical issues involving API requests, JSON, HTTP, and data flows.
• Manage a portfolio of accounts, focusing on retention and identifying growth opportunities.
• Collaborate with product and engineering teams to resolve complex technical challenges.
• Build and maintain long-term, trust-based relationships with B2B customers.

Requirements

• 1-2+ years of experience in Technical Support, Customer Success, or Implementation.
• Hands-on experience with complex B2B systems (ERP, CRM, or SaaS).
• Strong technical mindset with the ability to analyze APIs and data flows.
• Fluent English (written and spoken) is required.
• Availability to work Monday–Friday, 10:00–18:00 (GMT+3).

Nice to have

• Experience with Python, Postman, or SQL.
• Familiarity with tools like Zendesk, Monday, or HubSpot.
• Background in SaaS, cybersecurity, or data-driven products.

Culture & Benefits

• Fully remote work opportunity.
• Fixed schedule: Monday–Friday, 10:00–18:00 (GMT+3).
• Compensation paid in USD.
• Inclusive and international work environment.
• Supportive management focused on professional growth and long-term collaboration.