Technical Customer Success Manager (DevOps)

TL;DR

Technical Customer Success Manager (DevOps): Ensuring the success of strategic enterprise accounts from onboarding to renewal with an accent on net retention, value realization, and executive relationship management. Focus on driving adoption of infrastructure-as-code tools, mitigating churn risk, and aligning product roadmaps with customer needs.

Location: Remote (Must be based in the USA or Canada)

Salary: $155,000 – $200,000 OTE

Company

hirify.global is a bootstrapped, profitable company transforming DevOps through open-source tools and enterprise infrastructure solutions.

What you will do

• Manage the full customer lifecycle for strategic accounts, from onboarding and adoption to expansion and renewal.
• Drive net retention and partner with Sales to identify and execute expansion opportunities.
• Build trusted relationships with CTOs and VPs of Engineering via strategic Executive Business Reviews (EBRs/QBRs).
• Proactively monitor customer health to mitigate churn risk and develop strategic action plans.
• Serve as the voice of the customer to influence the product roadmap and prioritize fixes.
• Facilitate and manage a semi-annual Customer Advisory Board with top-tier clients.

Requirements

• 6+ years of experience in customer success, account management, or technical consulting for enterprise SaaS or infrastructure.
• Strong technical understanding of cloud infrastructure (AWS, Azure, GCP) and IaC tools like Terraform.
• Proven track record of managing Fortune 2000 companies and executive stakeholders.
• Ability to operate both strategically and operationally in a small-team startup environment.
• Must be based in US or Canada time zones.

Nice to have

• Proficiency in SQL for data analysis and reporting.

Culture & Benefits

• 100% remote work culture in a high-trust environment.
• Commission-based OTE and above-market equity with a progressive equity plan.
• $1,000 USD monthly personal budget for wellness, workspace, and learning.
• Profit-sharing bonuses based on company performance.
• Comprehensive medical, dental, and vision insurance plus 401(k) contributions.
• Regular in-person team meetups in beautiful global locations.

Hiring process

• Initial phone screen followed by a client-facing skills role-play.
• Values alignment discussion and assessment of back-office/CRM operational skills.
• Technical depth conversation regarding DevOps and software delivery at enterprise scale.
• Paid trial project focused on developing a customer success plan for a strategic account.