Support Engineer (Fintech)

TL;DR

Support Engineer (Payment Processing): Providing technical support for in-house card processing systems including monitoring, log analysis, and routine procedure automation with an accent on authorization, clearing operations, and API troubleshooting. Focus on client communication via Slack, ticket escalation, and setting up payment system emulators for test environments.

On-site, Belgrade

Company

hirify.global is a global fintech ecosystem offering payment processing, multi-currency accounts, BaaS, and crypto gateways across 17 offices worldwide.

What you will do

• Communicate with client support representatives in Slack chats
• Escalate tickets to Card Processing Team engineers
• Monitor the in-house card-processing system online
• Analyze system events including logs
• Process reverse tasks from internal teams
• Perform and automate routine procedures like file exchange and scheduled tasks using AI tools
• Set up emulators for payment systems in test/pre-prod environments

Requirements

• 1+ year experience supporting card processing systems or 2+ years in any payment processing
• Knowledge of card processing operations (authorization and clearing)
• Hands-on with logging systems (Splunk, CloudWatch, DataDog, etc.)
• Knowledge of HTTP protocol and experience with API tools (Postman, Swagger, etc.)
• PL/SQL for simple CRUD queries

Nice to have

• Experience with Core Banking Systems (e.g., Temenos)
• Experience with KYC/KYB (e.g., SumSub)
• Experience with SmartVista
• Experience with Banking as a Service products
• Hands-on with Salesforce

Culture & Benefits

• Equal opportunity employer focused on diverse workforce
• Recruiting based on experience and skills regardless of age, sex, disability, orientation, race, religion
• AI tools used to assist hiring process with final decisions by humans