Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing strategic relationships with enterprise customers to drive adoption and value realization with an accent on onboarding, renewal management, and revenue expansion. Focus on aligning product value with business outcomes and orchestrating cross-functional teams to ensure long-term retention.

Location: Boston, New York, New Jersey, Washington DC

Company

hirify.global is an AI-driven enterprise software company providing agentic and visual automation platforms for large-scale digital transformation.

What you will do

• Lead strategic onboarding for enterprise customers to ensure early value realization and alignment on success metrics.
• Develop and execute customer success plans focused on ROI and long-term business objectives.
• Manage the full renewal process, including forecasting, commercial negotiation, and execution.
• Identify expansion and upsell opportunities within existing accounts to drive net revenue retention.
• Act as the internal voice of the customer, collaborating with Product and Engineering to influence the roadmap.
• Deliver regular business reviews and strategic value discussions with executive stakeholders.

Requirements

• 5+ years of experience in Customer Success, Strategic Account Management, or TAM roles within SaaS.
• Proven track record of managing large enterprise customers and complex stakeholder environments.
• Strong commercial mindset with experience in renewals, retention, and account growth.
• Proficiency with CRM and Customer Success platforms such as Salesforce, Gainsight, or HubSpot.
• Exceptional communication and presentation skills for engaging with executive-level stakeholders.
• Willingness to travel occasionally for customer meetings and onsite engagements.

Culture & Benefits

• International work environment with opportunities for professional growth and challenge.
• Culture based on the principles of "People First", "Grow or Die", and "Speed Matters".
• Collaboration with a high-performing team committed to innovation in the AI automation space.
• Focus on agility, cutting complexity, and delivering results with urgency.