Customer Success Engineer (Salesforce)

TL;DR

Customer Success Engineer (Salesforce): Driving customer value and retention for the contracting pillar by matching product capabilities to business goals with an accent on product adoption and risk mitigation. Focus on coaching technical customers on best practices, improving ROI, and leveraging Salesforce administration expertise.

Location: Hybrid: Must be based in Boston, MA or Houston, TX

Company

hirify.global provides commercial operations software to align pricing, quoting, and contracting for smarter business growth.

What you will do

• Serve as a trusted advisor to customers, providing guidance on usage and adoption.
• Identify and mitigate risks to improve customer retention rates.
• Coach technical customers on product configuration and setup based on best practices.
• Collaborate cross-functionally to maximize customer ROI.
• Act as a subject matter expert for hirify.global’s contracting and document automation products.

Requirements

• 3-4 years of experience using or administering Contract Management or Document Automation products.
• 3-5 years of industry expertise in revenue operations, legal ops, or sales ops.
• 3-4 years of experience coaching technical customers.
• Salesforce administration experience.
• Must be located in Houston, TX or Boston, MA for hybrid work.
• Strong communication and interpersonal skills.

Nice to have

• Salesforce certification.
• Proactive, entrepreneurial mindset.

Culture & Benefits

• Inclusive and authentic workplace dedicated to diversity.
• Opportunities for individual and team development.
• Dedicated new hire onboarding experience.
• Culture based on the "hirify.global Way" framework.