Field Service Manager (Retail AI)

TL;DR

Field Service Manager (Retail AI): Oversee store installations, maintenance SLAs, and team operations for deep learning computer vision solutions in brick-and-mortar retail with an accent on project delivery, contractor coordination, and quality compliance. Focus on managing regional teams, ensuring on-time budget adherence, and implementing safety standards across UK sites.

Location: Remote, within commuting distance of Birmingham, UK. Full valid UK driving licence required.

Salary: £45,000 - £60,000 per annum

Company

Silicon Valley startup leading retail AI solutions with deep learning computer vision, deployed at scale with top European retailers.

What you will do

• Oversee store installations, ensuring delivery on time and within budget.
• Manage maintenance SLAs and communicate project updates to stakeholders and customers.
• Lead Team Leads, handle hiring, training, performance management, and disciplinary actions.
• Coordinate with clients, vendors, internal teams, and third-party contractors.
• Conduct site visits to verify quality, compliance, and enforce safety procedures.
• Manage regional inventory for installation and maintenance teams.

Requirements

• Proven experience in field service management, installations, or related industry.
• Full valid UK driving licence and reliable personal vehicle required.
• Working smartphone required.
• Strong leadership, team management, and communication skills.
• Excellent problem-solving, time management, and organizational abilities.
• Proficiency in basic reporting tools and Google Workspace.
• Ability to travel for installations and oversight.

Culture & Benefits

• Competitive salary and attractive stock options.
• Generous paid time off, sick leave, parental leave.
• Pension contributions.
• Learning and development budget.
• Purpose-driven environment with customer-centric, tight-knit team.
• Opportunity to shape retail technology future and collaborate with major retailers.