Customer Support Analyst (Hospitality)

TL;DR

Customer Support Analyst (Hospitality): Providing support to customers in the hospitality industry with an accent on resolving technical issues and ensuring customer satisfaction. Focus on troubleshooting, problem-solving, and maintaining a high level of service quality.

Location: United States, Dallas

Company

hirify.global is a company that partners with thousands of properties to power delightful guest experiences across the globe.

What you will do

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot and resolve customer issues in a timely and efficient manner.
• Document customer interactions and solutions in the knowledge base.
• Collaborate with other teams to resolve complex issues.

Requirements

• Experience in customer support or a related field.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Must be based in the United States, Dallas.

Culture & Benefits

• Unlimited holiday.
• Flexible working.
• Monthly development days.
• Company shares.
• Health and wellness plans.