Client Educator

TL;DR

Client Educator: Facilitate group and one-on-one training sessions for digital signage platforms with an accent on presenting complex technical information simply and managing client rollouts. Focus on troubleshooting sales orders, handling escalations, and coordinating onboarding communications.

Location: Fully remote, open to candidates in Florida, North Carolina, or Texas

Company

Leading provider of digital signage solutions headquartered in Tampa, Florida, serving 150,000+ global client locations across automotive, healthcare, and financial services.

What you will do

• Facilitate training sessions for small to mid-sized accounts across 1-3 core platforms, including retrainings.
• Present technical information clearly to non-technical customers and support internal staff training.
• Manage client rollouts, installations, sales orders, and onboarding communications.
• Handle inquiries, provide technical support, troubleshoot issues, and manage escalations.
• Track work, log time, follow processes, and provide feedback on training materials.
• Commit to platform proficiency, cross-training, and continuous skill improvement.

Requirements

• Bachelor’s degree preferred; 2+ years in customer service with computers.
• Background in training, marketing, or education preferred; sound technical knowledge.
• Basic Windows skills required; proficiency in Google Workspace; CRM/ERP (NetSuite, Salesforce) preferred.
• Strong communication, analytical, problem-solving, multitasking, and time management skills.
• Ability to explain technical info simply, work independently/team, adapt to change, and handle pressure.
• Must be located in Florida, North Carolina, or Texas for external candidates.

Nice to have

• Previous CRM (NetSuite, Salesforce) and ERP experience.

Culture & Benefits

• Fully remote work culture.
• Prorated PTO (15-20 days/year based on tenure), 40 hours paid sick leave, 10 paid holidays.
• Medical, dental, vision insurance; HSA/FSA options; life, short-term disability insurance (employer-paid).
• 401k, voluntary benefits, pet benefits, EAP, education reimbursement.