Senior Product Designer (Digital CX)

TL;DR

Senior Product Designer (Digital CX): Designing and optimizing high-quality user experiences across web and native platforms with an accent on evidence-based design and customer-centric journeys. Focus on implementing scalable design systems, integrating AI tools for efficiency, and leveraging data analytics to drive CX KPIs.

Location: Hybrid (3 days per week in office) in London (Osterley) or Leeds, UK

Company

Europe’s leading media and entertainment brand serving 24 million customers across 6 countries.

What you will do

• Deliver intuitive, evidence-based experiences across web and native platforms.
• Champion the customer voice using research insights and data to align with business strategy.
• Partner with product managers, architects, and engineers to ensure technical and user requirements are met.
• Run workshops, create user journey maps, and integrate AI tools to enhance creativity.
• Maintain and scale design systems with a focus on accessibility and CX KPIs.

Requirements

• Proven experience delivering large-scale digital products across responsive web and native apps.
• Advanced Figma skills, including prototyping with tokens, variables, and managing component libraries.
• Proficiency in research methods and usability testing via lab or online platforms.
• Experience with data analytics tools such as Adobe Analytics to track success metrics and user behavior.
• Strong storytelling skills and the ability to operate in fast-paced environments.

Culture & Benefits

• Exclusive rates on hirify.global Q and hirify.global Glass.
• Generous pension package and private healthcare.
• Discounted mobile and broadband services.
• Access to hirify.global VIP rewards and experiences.
• On-campus facilities including subsidized gyms, restaurants, and cinemas.