Rectification & Remediation Lead (Fintech)

TL;DR

Rectification & Remediation Lead (Fintech): Leading the end-to-end design, governance, and delivery of complex rectification and remediation programmes across the Corporate & Institutional Banking division with an accent on control weaknesses, customer detriment assessment, and redress design. Focus on solving systemic issues through root cause analysis and ensuring regulator-defensible resolution of risk.

Location: Hybrid (Edinburgh, Birmingham, London). Must spend at least two days per week (40% of time) at an office site.

Company

A leading UK financial services group committed to building the future of finance through diversity, equity, and inclusion.

What you will do

• Define and own the Rectification & Remediation framework to ensure programmes are scoped and delivered to regulatory timelines.
• Lead end-to-end remediation delivery, including back-book remediation, customer detriment assessment, and redress implementation.
• Establish consistent portfolio governance and provide executive-level MI and reporting for Board-level committees.
• Act as the senior point of contact for material regulatory, audit, and customer risk issues.
• Oversee large, complex cross-functional programmes involving Risk, Audit, Legal, and Operations.
• Build and lead a high-performing remediation function, coaching the team to embed a culture of accountability.

Requirements

• 5+ years of experience leading complex remediation or rectification programmes in a financial services environment.
• Strong capability in assessing systemic customer detriment and translating it into a clear remediation approach.
• Experience designing redress methodologies and ensuring consistent application of agreed frameworks.
• Proven ability to lead root cause analysis to ensure issues do not recur.
• Expertise in senior stakeholder management and providing credible challenge to business leaders.
• Ability to maintain robust closure evidence and records to support regulatory assurance.

Culture & Benefits

• Generous pension contribution of up to 15%.
• Annual performance-related bonus and share schemes including free shares.
• 30 days of holiday plus bank holidays.
• Inclusive workplace with a menopause health package and Working with Cancer Initiative.
• Flexible working options, including job sharing and disability-related adjustments.
• A range of wellbeing initiatives and generous parental leave policies.