Travel Claims & Customer Service Representative (Insurance)

TL;DR

Travel Claims & Customer Service Representative (Insurance): Managing the intake and processing of travel claims with an accent on coverage assessment and professional claimant communication. Focus on ensuring HIPAA compliance, analyzing benefit plans, and delivering high-quality white-glove service.

Location: Remote (US)

Salary: 16.85 - 21.65 Hourly

Company

hirify.global is part of Arrowhead Intermediaries, a global insurance distribution platform specializing in wholesale brokerage and program administration.

What you will do

• Independently process travel claims in accordance with associated policies and regulations.
• Analyze and interpret benefit plans, technical procedures, and general business materials.
• Manage professional incoming and outgoing communications with claimants and suppliers.
• Maintain established performance standards for both quantity and quality of claims processing.
• Ensure strict adherence to HIPAA compliance during all interactions and processes.

Requirements

• Must be based in the US
• Excellent interpersonal, verbal, and written communication skills.
• Intermediate proficiency in Microsoft Office programs.
• Ability to function independently within established guidelines in a fast-paced environment.
• Strong time management and problem-resolution capabilities.

Culture & Benefits

• Commitment to a white-glove customer service philosophy.
• Entrepreneurial culture combined with operational excellence.
• Opportunity to grow within a global insurance distribution network.
• Equal opportunity workplace committed to diversity and inclusion.