Specialist - Program & Project Management

TL;DR

Specialist - Program & Project Management (MS 365/IT Infrastructure): Ensuring technological operational continuity of the Mexico office through technical support and hardware lifecycle management with an accent on L1/L2 user support and office infrastructure maintenance. Focus on resolving incidents within SLAs, managing technology assets, and coordinating with external vendors.

Location: Onsite at Mexico City offices (Montes Urales)

Company

hirify.global is a global technology consulting and digital solutions company.

What you will do

• Provide Level 1 and 2 technical support to office employees via phone, ticketing systems, and onsite.
• Manage the full hardware lifecycle, including preparing corporate images for new hires and maintaining asset inventories.
• Verify and maintain office infrastructure, including wired networks, communication equipment, and meeting room systems.
• Deliver DT onboarding sessions and lead technology adoption initiatives for new employees.
• Coordinate preventive and corrective maintenance and warranty management with external vendors.
• Prepare monthly reports on technology services and propose preventive solutions for recurring incidents.

Requirements

• Degree in Computer Science, Telecommunications, or a similar technology-related field.
• Intermediate English proficiency (reading comprehension and basic conversation skills).
• Advanced proficiency in Microsoft 365 (Teams, SharePoint, Outlook, OneDrive, Word, Excel, PowerPoint).
• Availability for onsite work at Mexico City offices (Montes Urales).

Nice to have

• Minimum 1 year of experience in end-user technical support.
• Experience with ticketing platforms, preferably ServiceNow.
• Basic knowledge of ethernet networks, switching, and general networking.