Computer Operations (IT Infrastructure)

TL;DR

Computer Operations (IT Infrastructure): Supervising and controlling intricate networks and applications with an accent on batch operations and first-level issue resolution. Focus on operating distributed systems in a multi-vendor environment and ensuring high service levels for customers.

Location: Mexico City, Mexico (Hybrid)

Company

hirify.global is a leading provider of mission-critical technology systems and IT infrastructure services for global businesses.

What you will do

• Supervise and control intricate networks and applications in a multi-vendor environment.
• Operate distributed systems and perform batch operations according to service agreements.
• Analyze first-level issues across various systems and resolve or route them appropriately.
• Develop support system management processes tailored to specific customer requirements.
• Collaborate with cross-functional teams to ensure top-notch service delivery.

Requirements

• Experience with scheduling software, reporting, and logging.
• Proficiency with Windows or Mac operating systems.
• Must be based in Mexico City, Mexico.

Nice to have

• Experience with troubleshooting.
• Knowledge of backup/recovery and basic networking.

Culture & Benefits

• Dynamic, hybrid-friendly work environment that supports well-being.
• Be Well programs covering financial, mental, physical, and social health.
• Access to professional certifications from Microsoft, Google, and Amazon.
• Personalized development goals and continuous feedback for career growth.
• Inclusive culture focused on empathy, kinship, and shared success.