Director of Product Management (AI)

TL;DR

Director of Product Management (AI): Defining the vision and strategy for an AI-powered Agent Copilot to augment human agents in contact centers with an accent on real-time knowledge surfacing and automation. Focus on designing agentic workflows, RAG-driven retrieval, and integrating AI across the CX platform to drive revenue growth.

Location: Seattle, Washington, United States

Company

hirify.global is a global innovation powerhouse in AI, cloud, and digital software, serving over 25,000 businesses to enhance customer experiences and ensure public safety.

What you will do

• Define and champion the multi-year product roadmap for Agent Copilot, aligned with the company's AI-first platform strategy.
• Lead strategic direction for real-time agent augmentation, including knowledge surfacing, next-best-action guidance, and live coaching.
• Own quarterly release plans and drive product reliability and customer trust for large-scale enterprise deployments.
• Partner with R&D, data science, and AI/ML teams to implement LLM-powered assistance and RAG-driven knowledge retrieval.
• Collaborate with Sales and Customer Success to shape go-to-market strategies and competitive positioning.
• Present product vision and progress to C-level stakeholders and key enterprise customers.

Requirements

• 10+ years in product management with 5+ years in a senior or director-level role at a SaaS or enterprise software company.
• Deep domain expertise in contact center / CX technology or adjacent enterprise AI products.
• Demonstrated experience shipping AI/ML-powered products at scale, specifically involving LLMs or intelligent assistants.
• Strong technical fluency in architecture, model selection, and RAG pipelines.
• Track record of leading cross-functional teams through ambiguity to deliver measurable business outcomes.
• Excellent executive communication skills for simplifying complex technical narratives.

hirify.global-to-have">hirify.global to have

• Experience with agentic AI frameworks, multi-agent orchestration, or autonomous workflow products.
• Familiarity with contact center ecosystems (IVR, ACD, WFM, QM, interaction analytics).
• Prior involvement in platform product strategy, including API-first and extensibility plays.
• Experience leading product teams through rapid growth, acquisitions, or pivots.

Culture & Benefits

• Opportunity to lead one of the most consequential AI product bets in a $20B+ market.
• Collaboration with a world-class R&D organization on a proven enterprise platform.
• Ability to shape an AI-first product impacting millions of daily interactions.
• Work in an environment committed to redefining CX through agentic AI.