Desktop Support Analyst (MacOS)

TL;DR

Desktop Support Analyst (MacOS): Providing first-line internal IT support for geographically dispersed staff with an accent on MacOS hardware and software management. Focus on maintaining the helpdesk system, managing asset logistics, and ensuring seamless onboarding for new employees.

Location: Must be based in London, UK (Hybrid)

Company

A world-leading open hotel commerce platform supporting 50,000 hotels in 150+ countries.

What you will do

• Act as the first point of contact for internal IT support across Ireland and Europe.
• Install, configure, and troubleshoot hardware, software, and equipment for employees.
• Manage the helpdesk system, prioritizing, recording, and communicating the resolution of IT issues.
• Handle asset management and logistics for hardware being sent to and retrieved from remote staff.
• Collaborate with the security team to identify and action security incidents.
• Liaise with IT vendors to resolve technical problems with desktop computing and peripheral equipment.

Requirements

• Strong knowledge of Apple, MacOS, and a background of supporting Apple hardware and software.
• Familiarity with Google Workspace and cloud applications such as Slack, Kandji, Okta, and Dialpad.
• Understanding of IT networks.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• High level of integrity and professionalism regarding confidentiality.

Culture & Benefits

• Hybrid working model combining in-office and from-home work.
• Mental health and well-being initiatives.
• Paid birthday, study, and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Investment in personal growth with training for career advancement.