Help Desk Support Technician II (Technical Support)

TL;DR

Help Desk Support Technician II (Technical Support): Providing technical assistance and training to system users and managing hardware/software installations with an accent on Tier 2 escalations and system troubleshooting. Focus on resolving complex hardware and software issues, managing mobile devices, and maintaining security compliance.

Location: On-site at Aberdeen Proving Ground, MD

Salary: $55,000 - $70,000 a year

Company

hirify.global provides adaptive innovation and technical integration to support critical national security missions.

What you will do

• Provide technical assistance and training to system users via phone and in person.
• Install, modify, and diagnose PC and network hardware, software, and peripherals.
• Handle Tier 2 service desk calls and escalations via tickets and phone.
• Configure operating systems and applications including word processing, database, and spreadsheet programs.
• Perform mobile device (iOS) and printer management.
• Manage documentation for tracking assets and fulfilling service tickets.

Requirements

• Must possess active Secret Clearance to start.
• Security+ certification is required.
• 3-4 years of experience working in an IT environment.
• Proficiency with Windows 10 and Office 365.
• Strong troubleshooting skills and customer service abilities.
• Ability to work on-site in Aberdeen Proving Ground, MD.

Nice to have

• Experience with ServiceNow or other ticketing systems.
• Ability to obtain Microsoft certification within 6 months.

Culture & Benefits

• Culture driven by the "6Hs": Happy, Helpful, Honest, Humble, Hungry, and Hustle.
• Supportive environment emphasizing teamwork and mutual respect.
• Commitment to innovation and continuous professional improvement.
• General office environment with standard equipment provided.