Technical Support Engineer II

TL;DR

Technical Support Engineer II (Healthcare/Education): Diagnose and resolve complex software and hardware issues across hirify.global's product portfolio in mission-critical environments with an accent on troubleshooting, customer advisory, and process improvements. Focus on collaborating with internal teams to escalate cases, documenting solutions for knowledge base, and ensuring timely resolutions under high pressure.

Atlanta, GA / Scottsdale, AZ

Company

Industry leader in integrated technology solutions for education, healthcare, and business campuses, combining expertise from Transact Campus and CBORD.

What you will do

• Troubleshoot software and hardware issues across product portfolio for customers in healthcare, higher education, and corporate environments.
• Collaborate with internal teams including Product Management, Engineering, and QA to resolve escalated cases.
• Document solutions and contribute to knowledge base for team efficiency.
• Drive process improvements to enhance support delivery and customer satisfaction.
• Serve as trusted technical advisor to diverse customers from IT admins to end-users.

Requirements

• Locations: Atlanta, GA or Scottsdale, AZ
• 2-4 years of technical support or software troubleshooting experience
• Practical experience in IT, Engineering, or related field
• Experience with SQL databases and basic query writing
• Familiarity with Windows and/or Linux server environments
• Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)
• Strong analytical, problem-solving, and communication skills

Nice to have

• Bachelor's degree in Computer Science or related
• Experience in healthcare, higher education, or financial services technology
• Knowledge of payment processing, PCI compliance, campus card systems
• Network fundamentals (TCP/IP, DNS, firewalls)
• Experience with ticketing systems and enterprise integrations

Culture & Benefits

• Flexible time off including paid holidays and volunteer time
• Robust health, dental, vision insurance from day one
• Employer-paid life/AD&D, short/long-term disability
• Matched 401(k) and employee stock purchase plan
• Flexible spending account (FSA) or health savings account (HSA)
• Comprehensive employee assistance program (EAP)