Customer Support Specialist (Fintech)

TL;DR

Customer Support Specialist (Financial Platforms): Serve as first point of contact for clients using regulatory banking, risk, and tax software, resolving inquiries on business rules, configurations, report outputs, and data discrepancies with an accent on troubleshooting regulatory calculations and system behavior. Focus on global incident handling through rotating on-call schedule, Follow the Sun model coordination, and collaboration with technical teams for thorough resolutions.

Location: Global support team with Follow the Sun model across regions; rotating on-call including weekends/outside business hours.

Company

hirify.global is a leading international RegTech provider of regulatory reporting, risk, and tax solutions, serving over 7,000 financial firms and 50 regulators worldwide with 770+ employees in 17 offices across 12 countries.

What you will do

• Serve as primary support contact, resolving client inquiries on financial reporting products via troubleshooting business rules, configurations, data discrepancies, and report outputs.
• Analyze issues using internal tools, logs, and SQL queries; guide clients through resolutions with clear communication.
• Investigate regulatory calculation discrepancies and collaborate with technical/product teams for solutions.
• Participate in rotating on-call for urgent incidents, ensure seamless handovers in Follow the Sun model.
• Contribute to knowledge base, documentation, and cross-functional initiatives to improve support processes.

Requirements

• Bachelor’s or Master’s in Finance, Economics, Business, IT, or related field preferred.
• 0-2 years in customer service, business analysis, or financial software; recent graduates with internships encouraged.
• Strong interest in tech/finance, regulatory knowledge; excellent problem-solving, analytical skills, attention to detail.
• Basic technical troubleshooting (logs, configurations, SQL); excellent English verbal/written communication.
• Structured, calm under pressure, client-focused, proactive mindset.

Nice to have

• Familiarity with Java, AWS, Kubernetes, ticketing systems (Jira, Zendesk), agile/Scrum.
• Strong French communication skills.

Culture & Benefits

• Agile culture with innovation, global mobility, and ownership of international projects.
• Technical/functional training, mentorship, and growth opportunities.
• Supportive, inclusive atmosphere with team events, transparency, and diversity commitment.

Hiring process

• Submit CV for initial review.
• Personal or virtual interview.