Customer Success & Partner Onboarding Manager (Web3)

TL;DR

Customer Success & Partner Onboarding Manager (Web3): Managing the onboarding and lifecycle of B2B customers within a blockchain-based rewards ecosystem with an accent on technical setup, campaign optimization, and relationship management. Focus on leveraging AI tools to automate workflows, enhancing partner visibility, and ensuring seamless API integrations.

Location: Fully remote

Company

hirify.global is a leading blockchain-based B2B rewards marketplace aiming to position rewards as one of the top three payment methods globally.

What you will do

• Manage end-to-end onboarding of new B2B customers from initial setup to live launch.
• Coordinate partners through the Launch Checklist, ensuring integration, balance top-ups, and communication reviews are completed.
• Act as the primary relationship manager to ensure customers maximize the value of their loyalty partnerships.
• Optimize partner visibility and performance through improved communication, email touchpoints, and seasonal campaigns.
• Maintain a high-quality CRM in HubSpot using AI to automate interaction logging and data enrichment.
• Accelerate issue resolution by using AI to categorize support tickets and draft responses.

Requirements

• Fluent in English and German (spoken and written) — mandatory.
• 2–4 years of experience in Customer Success, Account Management, or Partner Onboarding.
• Proficiency in using AI tools (e.g., ChatGPT, Claude, Copilot) for writing, research, and workflow automation.
• Hands-on experience with HubSpot or comparable CRM systems.
• Solid understanding of digital integrations, including API connections, web links, and campaign dashboards.
• Strong ownership and ability to manage multiple projects simultaneously across different time zones.

Nice to have

• Experience in the loyalty, hospitality, or travel industry.

Culture & Benefits

• Fully remote work environment.
• Competitive monthly salary package.
• Equity share and hirify.global tokens (QBX).
• Funding for educational and professional development.
• Fast-paced remote startup atmosphere.