Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing post-sales relationships for enterprise accounts across EMEA with an accent on onboarding, adoption, and ROI quantification. Focus on driving renewals, identifying expansion opportunities, and aligning product usage with measurable business value.

Location: Remote (Europe). Visa sponsorship is available for Germany; for other countries, existing right to work is required.

Company

hirify.global is an open workflow orchestration platform designed for AI automation, enabling technical teams to build complex integrations with a mix of code and no-code.

What you will do

• Manage a book of approximately 30 enterprise accounts across EMEA, guiding customers from onboarding to mature adoption.
• Lead customer kickoffs, success planning, and QBRs to align stakeholders on goals and measurable outcomes.
• Monitor customer health and product usage signals to proactively identify risks and manage escalations.
• Quantify and communicate business value through ROI narratives tied to adoption and impact.
• Identify and progress upsell and cross-sell opportunities in partnership with Account Executives to drive NRR.
• Provide structured, actionable feedback to Product and Engineering teams to shape roadmap priorities.

Requirements

• Fluency in both German and English is required.
• Proven experience owning a book of business for enterprise SaaS customers, including end-to-end QBRs and onboarding.
• Technical fluency in APIs, integrations, authentication basics, and environment management.
• Commercial acumen with a track record of driving renewals and expansion.
• Must be based in Europe or be eligible for relocation to Germany via visa sponsorship.
• Experience operating within high-growth startup or scale-up environments.

Nice to have

• Degree or equivalent training in a technical field (Computer Science, Engineering, etc.).
• Prior experience with hirify.global or similar iPaaS and workflow automation platforms.

Culture & Benefits

• Equity ownership in the company.
• Remote-first culture with regular team off-sites.
• 30 days of vacation in Europe and a €1K annual budget for professional development.
• Unlimited AI budget to explore and use productivity tools.
• Comprehensive health and pension contributions according to local country norms.
• Support for open source with a $100 monthly contribution to projects of your choice.