Operations Manager (Payments)

TL;DR

Operations Manager (Payments): Overseeing critical payment operations and ensuring operational stability with an accent on Pix, SPI, and regulatory compliance. Focus on leading operational incident management, coordinating dispute handling, and optimizing reconciliation and settlement processes.

Location: Brazil, Sao Paulo (Onsite or Remote)

Company

hirify.global is a leading global blockchain ecosystem and the world’s largest cryptocurrency exchange by trading volume and registered users.

What you will do

• Lead operational incident management for Pix, SPI, DICT, and banking partners, including root cause analysis and governance.
• Ensure strict adherence to Central Bank regulations, payment schemes, and internal compliance policies.
• Coordinate dispute handling, refunds, chargebacks, and fraud prevention processes.
• Manage payment operations including reconciliation, settlement, and operational SLAs with technology vendors and banking partners.
• Support critical escalations and handle sensitive regulatory complaints.
• Define and monitor operational KPIs and executive dashboards to support strategic decision-making.

Requirements

• Proven experience in fintech, digital banking, or payment institutions.
• Strong knowledge of Pix, payment operations, reconciliation, and settlement processes.
• Experience managing operational incidents, SLAs, and third-party financial partners.
• Ability to manage operational KPIs and apply analytical problem-solving skills.
• Knowledge of Central Bank regulated operations and payment ecosystem requirements.
• Experience working cross-functionally with Product, Engineering, Compliance, and Legal teams.

Culture & Benefits

• Opportunity to shape the future of the world's leading blockchain ecosystem.
• Collaborative, user-centric global organization with a flat structure.
• Fast-paced environment with autonomy and opportunities for career growth.
• Results-driven workplace focused on continuous learning.
• Competitive salary and company benefits.
• Flexible work-from-home arrangements depending on the business team's needs.