Business Operations Manager (AI Automation)

TL;DR

Business Operations Manager (AI Automation): Designing and implementing operational workflows across the Secret Media Network with an accent on efficiency, scalability, and performance. Focus on automating manual processes using AI tools and establishing data-driven KPIs to optimize organizational output.

Location: Hybrid work setup based in Madrid

Company

hirify.global is a leading tech platform for culture and live entertainment, utilizing a data-driven approach to democratize access to experiences worldwide.

What you will do

• Design, implement, and optimize operational workflows across different regions (North America, Europe, APAC, Latam)
• Identify and automate manual processes using AI tools and internal systems in collaboration with Tech and Data teams
• Create and maintain clear operational playbooks to ensure consistency and predictability
• Collaborate with Marketing, Product, and Local teams to align operations with business needs
• Define and track KPIs related to operational efficiency to drive decision-making

Requirements

• Master’s degree in Engineering, Mathematics, Statistics, or Data Analytics (STEM degree)
• 5+ years of experience in strategy/operations consulting, supply chain, or media operations
• Proven expertise in process design, optimization, and workflow automation
• Experience working with data and defining performance KPIs
• Proficiency in written and spoken English
• Must be based in or able to work from the Madrid office (Hybrid)

Nice to have

• Experience with automation tools such as Zapier, Make, Notion, or Airtable
• Familiarity with AI tools for improving operational efficiency

Culture & Benefits

• Competitive compensation package including stock options
• 100% covered private health and dental insurance via Cigna
• Hybrid work arrangement with a central Madrid office location
• 40% discount on hirify.global events and free Candlelight vouchers
• Wellness benefits including Wellhub gym membership and flexible remuneration via Cobee
• Language learning support for English and Spanish lessons