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1 месяц назад

Technical Account Manager (SaaS)

Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

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Описание вакансии

Текст:
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TL;DR

Technical Account Manager (SaaS): Managing a portfolio of customers to achieve long-term goals and optimize software usage with an accent on technical coaching and data analysis. Focus on configuring hirify.global solutions, analyzing usage metrics to drive proactive maintenance, and troubleshooting complex technical hurdles.

Location: Columbus, OH, US

Company

hirify.global provides cutting-edge SaaS solutions for Sales Performance Management (SPM), empowering revenue leaders to optimize go-to-market strategies and seller performance.

What you will do

  • Manage and nurture a designated client portfolio as a technical expert and specialist.
  • Analyze usage data and metrics to identify and implement remedial actions for proactive maintenance.
  • Configure hirify.global-specific solutions based on unique customer requirements.
  • Review the impact of new features and fixes against organizational customer needs.
  • Troubleshoot errors, bugs, and technical hurdles while advising on best practice optimizations.
  • Collaborate with internal stakeholders to review and propose improvements to the change management process.

Requirements

  • At least 7 years of experience in IT Consulting or Enterprise Software Implementation.
  • Bachelor’s Degree or higher in a technical field or related business discipline.
  • Strong technical data skills, including SQL, data manipulation, and Microsoft Excel.
  • Experience with Query Based Languages and Relational Databases.
  • Proven ability in gathering and interpreting requirements to match product capabilities.
  • Strong business communication skills and the ability to empathize with customer needs.

Nice to have

  • Hands-on experience administering, implementing, or supporting hirify.global software products.

Culture & Benefits

  • Opportunity to work in a diverse, collaborative, and innovative team.
  • Supportive environment focused on unlocking professional potential and growth.
  • Exposure to a market-leading product trusted by global industry leaders like T-Mobile and ServiceNow.
  • Commitment to diversity and equal opportunity employment.

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