Quality Account Engineer

TL;DR

Quality Account Engineer (Telecom): Driving end-to-end quality outcomes across hardware and software platforms for high-speed connectivity networks with an accent on root cause analysis, corrective actions, and customer alignment. Focus on monitoring quality metrics, enhancing assurance processes, and bridging R&D with customer-facing activities.

Location: Remote (Thailand, Indonesia, Philippines, Malaysia)

Company

Global leader in high-speed connectivity delivering adaptive networks for service providers, enterprises, and governments.

What you will do

• Drive resolution of customer-impacting quality issues by identifying root causes and leading cross-functional corrective and preventive actions
• Act as quality subject matter expert bridging R&D teams and customer-facing Quality Management activities
• Partner with account teams and customers to understand quality requirements and ensure alignment
• Analyze, communicate, and report customer quality results and trends to internal stakeholders
• Monitor and publish quality metrics supporting continuous improvement initiatives
• Recommend and implement enhancements to quality assurance processes and workflows
• Support day-to-day Global Quality activities across the customer lifecycle

Requirements

• Bachelor of Science degree in Electronics Engineering or related technical discipline
• 5+ years of proven experience in quality engineering or quality management roles
• Strong experience performing root cause analysis in complex, multi-layered platform environments
• Working knowledge of telecommunications equipment and customer network baselines
• Familiarity with Network Element technologies including SONET, SDH, and Ethernet
• Ability to manage multiple priorities in an agile or scrum-based development environment
• Strong attention to detail with ability to work independently and collaboratively

Nice to have

• Experience working directly with global customers and account teams in telecom environment
• Exposure to integrated hardware and software quality processes
• Experience defining, tracking, and reporting quality metrics for continuous improvement
• Demonstrated ability to influence cross-functional teams without direct authority
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Documented training or quality-related certifications

Culture & Benefits

• People-first culture prioritizing flexible work environment, individual growth, well-being, and belonging
• Technology company leading with humanity, driving business priorities alongside social and community impact
• Commitment to diversity, respect, and equal opportunity employment