Customer Experience Representative

TL;DR

Customer Experience Representative: Manage customer enquiries, coordinate contract selections and milestone invoicing using Hubspot CRM with an accent on prompt professional responses and accurate project updates. Focus on collaborating with pre-construction and construction teams to support delivery of high-quality residential projects.

Location: Onsite in Ortigas, Pasig City, Philippines. Work schedule: 6:30 AM-3:30 PM PH time (8:30 AM-5:30 PM AEST).

Company

hirify.global Inc., a staffing provider in the customer service industry.

What you will do

• Manage customer enquiries and communications via Hubspot CRM, responding within 1 business day.
• Coordinate contract/colour selections, prepare documentation, and liaise with customers.
• Issue milestone invoices within 1 business day of relevant project stages.
• Collaborate with pre-construction and construction teams to deliver weekly project updates via Hubspot CRM.
• Follow supervisor instructions and represent the client professionally.

Requirements

• At least 3 years in customer service, success, or support roles.
• Ability to multitask, prioritize, and meet deadlines in fast-paced environment.
• Strong verbal and written communication skills.
• Attention to detail for documentation and compliance.
• Familiarity with CRM systems (Hubspot), Microsoft Office, Hyphen Homefront; willingness to learn new tools.

Culture & Benefits

• HMO, Dental, and Life Insurance for you and one dependent from day one.
• Paid leaves: Birthday, Vacation, Medical, Maternity (up to 6 vacation leaves convertible to cash).
• Employee engagement: Year-End Party, Family Day, Team Building.