Senior Analyst, IT Applications (Microsoft 365)

TL;DR

Senior Analyst, IT Applications (Microsoft 365): Strengthening the digital workplace by ensuring reliable, scalable, and secure Microsoft 365 services with an accent on collaboration platforms governance, security, and optimization. Focus on leading administration of Teams and SharePoint, proactive monitoring with Datadog, Tier 3 incident response, root-cause analysis, and delivering cross-functional projects like migrations and feature rollouts.

Remote (Philippines)

Company

Global leader in high-speed connectivity committed to a people-first approach, flexible work environment, individual growth, well-being, and societal impact.

What you will do

• Serve as technical owner and subject-matter expert for collaboration platforms, influencing standards, roadmaps, and adoption strategies.
• Act as technical escalation point and mentor for engineers and support teams.
• Lead administration and optimization of Microsoft Teams, including Teams Rooms, Teams Phone, and enterprise meeting experiences.
• Oversee architecture, governance, and lifecycle standards for SharePoint Online.
• Administer core Microsoft 365 services like Exchange Online, OneDrive, Entra ID, and Security & Compliance features.
• Drive proactive monitoring, alerting, Tier 3 incident response, root-cause analysis, and cross-functional projects.

Requirements

• 10+ years overall IT experience, including 6-8+ years hands-on Microsoft 365 ownership in large enterprise environment.
• Deep expertise with Microsoft Teams, including Teams Rooms, Teams Phone, and large-scale meeting solutions.
• Strong knowledge of SharePoint Online architecture, governance, and site management.
• Experience using Datadog or similar for monitoring collaboration services.
• Demonstrated delivery of technical projects from design through implementation.
• Solid understanding of Entra ID, security controls, and compliance capabilities including DLP, retention, and eDiscovery.
• Experience in ITIL-based service environment like ServiceNow.

Nice to have

• Exposure to Microsoft Copilot, AI feature readiness, and governance in Microsoft 365.
• PowerShell automation for Microsoft 365 administration.
• Background in large-scale Teams or SharePoint migrations.
• Microsoft certifications such as MS-102, MS-700, PL-100, or PL-300.
• Experience supporting global or distributed enterprise environments.
• Familiarity with integrating collaboration platforms with network, AV, or voice systems.

Culture & Benefits

• People-first culture prioritizing flexible work, growth, well-being, and belonging.
• Technology leadership with focus on humanity and societal impact.
• Commitment to diversity, respect, and equal opportunity employment.
• Accommodations available for job opportunities.