Security Support Specialist (Cybersecurity)

Security Support Specialist

Company

TRM Labs

Conditions

2 days agoUnited States Remote Full Time Cybersecurity Jobs by TRM Labs

Skills

Mfa Outlook Vpn Soc2 Identity It Operations Endpoint Iso 27001 Offboarding Saas Access Control Sso Collaboration Firewall Networking Ticketing Crm Helpdesk Documentation Escalation Onboarding Tcp/Ip Productivity Suite

About the Role

You will own day-to-day security and IT support operations through internal help channels and a ticketing system. You will triage, prioritize, and resolve account, application, and endpoint issues while meeting response and resolution targets. You will execute and refine employee onboarding and offboarding to ensure correct provisioning and deprovisioning across accounts, devices, and tools. You will serve as a primary point of contact for access requests, account troubleshooting, and sign-in issues across identity platforms and business applications. You will resolve endpoint and client-side device and software problems, and ensure corporate security controls remain in place. You will gather technical context and coordinate structured escalations to engineering, security, or vendors and track issues through to closure. You will identify recurring request patterns and update documentation and workflows to reduce operational toil.

Requirements

• Proven experience in technical support helpdesk or IT operations managing a ticket queue and meeting SLAs
• Clear and structured communication to explain technical topics and write concise ticket updates
• Familiarity with identity and access management concepts such as single sign-on multi-factor authentication group and role based access control and account lifecycle events
• Experience supporting users in a cloud SaaS environment including identity providers productivity suites collaboration tools and line of business applications (CRM finance HR)
• Operational rigor and ownership including accurate documentation and proactive follow up
• Customer service experience (nice to have)
• Ability to distill technical topics for wide audiences (nice to have)
• Interest in reducing manual work through process improvements and lightweight automation (nice to have)
• Awareness of compliance frameworks such as SOC2 ISO 27001 and UK Cyber Essentials (nice to have)
• Foundational networking knowledge such as TCP IP firewalls and VPNs (nice to have)

Responsibilities

• Own frontline security and IT support operations
• Handle incoming requests through internal support channels and ticketing systems
• Triage, prioritize, and resolve account application and endpoint issues
• Execute and refine employee onboarding and offboarding across accounts devices and tools
• Serve as primary point of contact for access requests account troubleshooting and sign-in issues
• Support endpoint and client-side device and software problems ensuring security controls
• Coordinate escalations by gathering technical context and tracking to closure
• Identify recurring patterns and improve documentation workflows to reduce toil

Показать контакты