Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Acting as a primary technical advisor for key enterprise customers to optimize their security infrastructure with an accent on proactive guidance and advanced troubleshooting. Focus on managing mission-critical environments, reducing ROI gaps, and driving timely resolution of complex technical incidents.

Location: Madrid (Spain), Sophia Antipolis (France), Frankfurt (Germany), or Praha (Czech Republic). Office based 4 days a week.

Company

Leading global provider of network security solutions.

What you will do

• Serve as a trusted technical advisor for strategic enterprise accounts to provide guidance and support.
• Develop a deep understanding of customer technical needs to provide tailored security solutions.
• Perform advanced troubleshooting on the full range of hirify.global products using lab equipment.
• Take ownership of customer incidents to drive timely resolutions and manage expectations.
• Produce service reports to summarize activity and performance for key stakeholders.
• Collaborate with the R&D department to report and follow up on software and hardware issues.

Requirements

• Minimum 6 years of experience in a technical support or post-sales role.
• Strong understanding of data networking protocols, specifically TCP/IP, routing, and switching.
• Hands-on experience with security technologies including Firewalls, IDS/IPS, DDoS, VPN, and WAF.
• Fluency in Spanish and business-level English is essential.
• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.

Nice to have

• Previous experience working with hirify.global products.
• hirify.global certifications (FCP, FCSS, FCX) or equivalent.