Technical Support Specialist (NetApp)

TL;DR

Technical Support Specialist (NetApp): Delivering proactive and preventive support for NetApp systems with an accent on operational continuity and managed services. Focus on handling customer tickets, executing deployment services, and serving as a technical advisor for storage infrastructure.

Location: Remote (Must be based in Portugal)

Company

An American Fortune 500 company specializing in distribution and value-added services relating to electronic components and computer products.

What you will do

• Ensure operational continuity of NetApp systems across on-premises and cloud environments.
• Execute centralized deployment services and manage customer tickets professionally.
• Respond to system alerts and customer change requests while providing monthly activity reports.
• Serve as the primary technical advisor and point of contact for customers.
• Collaborate with internal teams and NetApp support to maintain high-quality customer experience.
• Participate in an on-call rotation to ensure 24x7 service continuity.

Requirements

• Degree or equivalent training in Information and Communication Technology (ICT).
• Minimum 1.5 years of experience in NetApp product support and administration.
• Strong background in storage infrastructure platforms.
• Familiarity with cloud technologies such as Azure, AWS, or Google Cloud.
• Proficiency in Portuguese, Spanish, and English.
• Must be based in Portugal.

Nice to have

• Understanding of ITIL and/or Agile methodologies.

Culture & Benefits

• Fully remote work arrangement.
• Opportunity to grow within a global Fortune 500 organization.
• Collaboration within a diverse, international team.
• Exposure to cutting-edge internet security and infrastructure technologies.