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2 дня назад

Technical Support Engineer (Data Resilience)

Формат работы
hybrid
Тип работы
fulltime
Английский
b2
Страна
CR
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Technical Support Engineer (Data Resilience): Help customers protect, manage, and recover data across virtualization, object storage, public cloud, and Microsoft 365 environments with an accent on troubleshooting backup, replication, and restore issues. Focus on analyzing logs, identifying root causes, and supporting scalable storage and cloud architectures.

Hybrid in San José, Costa Rica

Company

hirify.global is the #1 market leader in data resilience and security posture management, protecting over 550,000 customers worldwide across modern IT environments.

What you will do

  • Troubleshoot backup, replication, restore, and storage issues in virtualized, cloud, and SaaS environments
  • Analyze logs and identify root causes of failures across VMware, Hyper-V, AWS, Azure, GCP, and Microsoft 365
  • Support customers with networking, permissions, data lifecycle management, and compliance scenarios
  • Collaborate with global engineering and product teams on complex real-world customer environments
  • Continuously learn and adapt to new technologies in a fast-paced, ticket-driven support model

Requirements

  • Hybrid work in San José, Costa Rica; standard business hours (Mon–Fri)
  • Strong troubleshooting and analytical mindset with experience in Windows/Linux environments
  • Customer-facing communication skills (English required)
  • Understanding of networking fundamentals
  • Specialization in one or more: virtualization (VMware/Hyper-V), object storage (S3), public cloud (AWS/Azure/GCP), or Microsoft 365

Culture & Benefits

  • Two weeks paid vacation, 12 statutory holidays, 4 extra hirify.globale Days, and 24 paid volunteer hours
  • Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
  • Fully funded medical, dental, vision via INS Premium for employees and dependents; mental health support
  • Retirement/social security contributions, life/disability insurance (24x monthly salary)
  • Daily cafeteria subsidy, fertility/adoption support, learning via LinkedIn Learning, O’Reilly, workshops

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