Senior Solutions Engineer (Web3)

Senior Solutions Engineer

Full-time/Company: Risk Labs

Risk Labs is the foundation and core team behind UMA, and Across. The Risk Labs team operates as one cohesive (amazing!) culture, but focuses on two core protocols, UMA and Across. UMA and Across are decentralized protocols governed by community members across the globe in DAOs, and are supported by Risk Labs Foundation. 

What You’ll Own

1. Integration Execution & Partner Enablement (Core Focus)
You will act as the primary technical partner for integrators.

Support architecture design and implementation decisions
Debug across partner and protocol codebases
Unblock testing, deployment, and production issues
Identify recurring blockers and eliminate root causes
Turn bespoke partner solutions into reusable templates and playbooks

This is hands-on work. You should be comfortable reading and writing production-level code.

2. Support Systems & Scale

Across cannot scale if support scales linearly.

You will:

- Design workflows that reduce manual debugging
- Introduce automation where possible
Improve support infrastructure (ticketing, triage, internal tooling)
- Convert repeated questions into documentation, tooling, or self-serve flows
- Increase velocity for Product, Engineering, and GTM
- Repeated work should become systems. Systems should reduce friction for everyone.

3. Technical Signal & Commercial Awareness

This role sits at the intersection of product, engineering, and partnerships.

You will:

- Surface structured product feedback from integrators
- Identify expansion opportunities with growing partners
- Help articulate technical value in conversations with decision-makers
- Ensure high-leverage partners receive proactive support
- This is not a “salesy” role but commercial awareness matters.

4. Developer Experience Improvements

As Across leans further into its infrastructure narrative:

- Improve documentation and integration flows
- Publish example implementations and reference repos
- Increase discoverability within technical audiences
- Help ensure Across is intuitive and production-ready
- You build before you broadcast.

Required Experience

- Strong technical background with hands-on experience in production codebases
- Experience supporting or building integrations (APIs, SDKs, protocols, infra)
- Comfortable debugging unfamiliar systems with limited documentation
- Ability to improve systems and workflows — not just execute tasks
- Strong communication skills (technical + cross-functional)
- High ownership and accountability

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