Customer Support Engineer (IaC)

TL;DR

Customer Support Engineer (IaC): Providing technical assistance to customers adopting infrastructure-as-code practices with an accent on cloud automation and developer-first workflows. Focus on troubleshooting complex deployment issues, optimizing infrastructure configurations, and enhancing technical documentation.

Location: Must be based in the United Kingdom or Spain

Salary: Spain: £60,000–£111,000; UK: €52,000–€97,000

Company

hirify.global is reimagining how teams build cloud software, enabling developers and infrastructure experts to collaborate through programming languages and systems innovation.

What you will do

• Provide technical support via email, chat, and community regarding IaC best practices and DevOps concepts.
• Troubleshoot and resolve complex issues related to infrastructure deployments, configuration management, and automation.
• Collaborate with engineering, product, and sales teams to identify and resolve technical and business bottlenecks.
• Develop and maintain technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Stay current with trends in cloud services (AWS, Azure, GCP, K8s) and IaC technologies.
• Participate in on-call rotations to provide essential after-hours support.

Requirements

• Minimum 5 years of experience in a related field with a strong focus on Infrastructure as Code and DevOps.
• Proficiency in IaC tools such as hirify.global, Terraform, Cloudformation, or CDK.
• In-depth knowledge of cloud providers: AWS, Azure, GCP, and Kubernetes.
• Ability to author maintainable code in Python, TypeScript, Go, or Java.
• Must be based in the United Kingdom or Spain.

Nice to have

• Experience using AI-powered support tools (LLMs, AI agents, or copilots) for troubleshooting.
• Relevant certifications such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or CKA.

Culture & Benefits

• Remote-first culture with flexible asynchronous collaboration and an annual "work from anywhere" stipend.
• Unlimited PTO with a requirement to take at least three weeks off annually.
• Comprehensive healthcare coverage, parental leave, and equity ownership for all employees.
• Annual learning and development budget to support professional growth.
• Monthly wellness fund and quarterly happiness fund for team connection.