Operations Associate (Triage) (Ecommerce)

TL;DR

Operations Associate (Triage) (Ecommerce): Managing the intake and routing of incoming requests across Art, Ops, and Sales teams to optimize supply chain workflows with an accent on request analysis and operational accuracy. Focus on eliminating communication bottlenecks, processing administrative order edits, and ensuring seamless cross-departmental coordination.

Location: Remote (Philippines)

Salary: $480 per month (including night shift allowance)

Company

New York-based custom apparel startup that supports student entrepreneurs with working capital and training.

What you will do

• Review and triage incoming Art, Ops, Admin, and Sales requests to ensure they are routed to the correct owner.
• Analyze requests for missing information or potential blockers to prevent operational delays.
• Handle administrative order edits and support tasks using internal tools and workflows.
• Provide support to the Sales team via Freshchat to ensure prompt resolution of concerns.
• Document all actions taken on tickets with clear notes and screenshots for transparency.
• Escalate complex issues outside of the Triage scope to the appropriate specialized teams.

Requirements

• Location: Must be based in the Philippines
• English: Excellent verbal and written communication skills required
• At least 1.5 years of experience in operations, CX, support, or admin (fresh graduates are also encouraged to apply).
• Proficiency with Google Workspace and ability to quickly learn new CRMs and ticketing systems.
• Strong analytical and problem-solving skills with high attention to detail.
• Reliable laptop, stable internet connection, and video-chat capabilities.

Culture & Benefits

• Remote work from home.
• Two-month paid sabbatical for eligible long-term employees.
• Growth-oriented environment with opportunities to transition into management.
• Commitment to diversity, equity, and inclusion.