Customer Engineer (Power)

TL;DR

Customer Engineer (Power): Carry out commissioning, service contract maintenance, and after-hours service of power equipment with an accent on professional delivery, customer relationships, and operational efficiency. Focus on achieving high service levels, safety compliance, accurate reporting, and identifying sales opportunities.

Location: Sydney, Australia (onsite field service; driver's license required; overnight trips, after-hours, and on-call roster may be needed; working in tight spaces and around energized electrical equipment)

Company

hirify.global delivers critical infrastructure solutions for data centers, telecom, commercial, and industrial sectors.

What you will do

• Perform commissioning, planned maintenance, and reactive after-hours service calls efficiently within time, expense, and profitability constraints.
• Complete and submit service reports, expense claims, time sheets, and field service reports signed by customers.
• Maintain vehicle stock, personal presentation, and professional conduct while building customer relationships and reporting issues promptly.
• Identify and report sales and service opportunities to management and sales team.
• Comply with WHS, environment, and quality obligations; promote workplace safety.

Requirements

• Legally authorized to work in Australia; no sponsorship provided (note: posting mentions US authorization, but role is Sydney-based).
• Electrical/Electronics Trade Certificate and relevant state-based Electrical Licence.
• Proven track record as a service technician in power industry (data centers, telecom, commercial/industrial).
• Driver's license; ability to work unaccompanied, after-hours, on-call, lift equipment, use ladders, and work in restricted/energized areas.
• Proficiency in Microsoft Office; commercial acumen, communication, problem-solving, and teamwork skills.

Culture & Benefits

• Collaborative team environment with support from supervisors, technical team, safety manager, and sales.
• Focus on continuous improvement, professional development, and maintaining technical competence.
• Opportunities to engage with customers, suppliers, contractors, and partners.