Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Manage post-sales customer journey for payments platform, ensuring smooth onboarding, ongoing support, and long-term value realization with an accent on operational efficiency, retention, and scalable growth. Focus on coordinating cross-functional teams, driving feature adoption, and identifying process improvements to enhance customer satisfaction and account expansion.

Location: Remote (China)

Salary: $95,000 – $125,000

Company

Growing international payments technology business.

What you will do

• Manage end-to-end onboarding for new customers, coordinating with compliance, operations, product, and technical teams to meet go-live timelines.
• Serve as main operational contact, handling queries on payments, settlements, integrations, and platform usage while monitoring activity and resolving issues proactively.
• Build relationships with customer stakeholders, drive platform adoption, conduct check-ins, and plan for success and growth.
• Collaborate with sales, product, engineering, finance, and operations to ensure smooth handovers, share feedback, and deliver consistent experiences.
• Identify process gaps, recommend improvements, and contribute to scalable practices, metrics, and frameworks.

Requirements

• Experience in Customer Success, Account Management, Client Operations, or similar post-sales role.
• Background in fintech, payments, SaaS, e-commerce, or technology-led services preferred.
• Strong stakeholder management skills across commercial, technical, compliance, and operational teams.
• Comfortable with customer queries on payments, integrations, reporting, and platform usage.
• Process-oriented, proactive, with strong communication skills in English and Chinese beneficial for this market.
• Able to thrive in fast-paced, scaling environment.

Culture & Benefits

• Work in a fast-paced, scaling environment with evolving processes.
• Opportunity to build scalable customer success practices as client base grows.