Intermediate Network Operations Center (NOC) Engineer (Cloud Monitoring)

TL;DR

Intermediate Network Operations Center (NOC) Engineer (Cloud Monitoring): Monitoring and maintaining a mission-critical cloud environment with an accent on production alert triage and incident management. Focus on analyzing logs and metrics to identify anomalies and coordinating rapid resolution with technical teams.

Location: Remote (Poland)

Company

hirify.global is a software engineering company working on global projects that impact millions of people.

What you will do

• Act as the first responder for production alerts and incidents to ensure timely detection and resolution.
• Monitor system health using Datadog, LogicMonitor, and similar observability tools.
• Manage the full incident lifecycle, including triage, prioritization, and escalation coordination.
• Analyze logs, metrics, and traces to determine the scope and impact of incidents.
• Coordinate with application and development teams, providing initial technical analysis.
• Document and track all incidents in ServiceNow and Jira Service Management.

Requirements

• 2+ years of IT support and incident management experience.
• Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar).
• Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols.
• Advanced English communication skills (written and verbal).
• Must be based in Poland.
• Ability to maintain 24/7 shift coverage and follow disciplined operational processes.

Nice to have

• Experience with ServiceNow, Jira Service Management, or SOC/L1/L2 support roles.
• Familiarity with AWS and Azure cloud platforms.
• Knowledge of Kubernetes and Docker.
• Exposure to PostgreSQL, MySQL, and Amazon RDS.
• Familiarity with GitHub Actions, Bitbucket, and Amazon SQS.

Culture & Benefits

• Hands-on work with industry-leading tools like Datadog, LogicMonitor, and ServiceNow.
• Regular security awareness training to strengthen professional practices.
• Opportunity to execute complex operational tasks and strategic maintenance.
• Inclusive, friendly, and supportive workplace environment.

Hiring process

• CV submission in English.
• Introductory call with a Recruiter.
• Technical Interview.
• Offer.