Support Specialist (SaaS)

TL;DR

Support Specialist (SaaS): Providing technical and billing support to developers on the hirify.global platform with an accent on account management and cross-functional feedback. Focus on resolving complex billing escalations and improving the product through user insights.

Location: Hybrid: Must be based in Foster City, CA (In office Monday, Wednesday, Friday)

Salary: $73,000 – $110,000 + Equity

Company

hirify.global is an agentic software creation platform that enables anyone to build applications using natural language.

What you will do

• Solve account, billing, and product issues via support tickets while meeting daily volume and resolution targets.
• Collaborate with the Support team to relay user patterns and feedback to Product and Engineering teams.
• Develop and maintain the Support Team's internal Knowledge Base.
• Partner with internal teams to resolve complex billing escalations.
• Help shape and refine support processes as the product and team scale.

Requirements

• 4+ years of customer support experience.
• Experience with Zendesk, Stripe, Orb, and ticketing workflows.
• Background in B2B SaaS customer success or support.
• Must have used hirify.global in the last 3 to 6 months.
• Proficiency with AI tools (Claude, ChatGPT, etc.).
• Strong communication, time management, and ticket triage skills.

Culture & Benefits

• Competitive salary and equity.
• 401(k) program with a 4% match.
• Comprehensive Health, Dental, Vision, and Life Insurance.
• Paid parental, medical, and caregiver leave.
• Flexible Time Off (FTO) and monthly wellness stipend.
• Autonomous work environment with in-office setup reimbursement.