AV Support Analyst (Audio Visual)

TL;DR

AV Support Analyst (Audio Visual): Providing Tier 2 technical support for the university's audio-visual infrastructure with an accent on advanced troubleshooting, configuration, and integration of complex AV systems. Focus on designing, installing, and maintaining digital audio/video matrix systems and control automation to ensure high-quality teaching and research environments.

Location: Must be based in or be able to work on-site across the hirify.global Vancouver campus and other affiliated locations in the Lower Mainland

Salary: $6,251.00 - $8,986.00 CAD Monthly

Company

University of British Columbia (hirify.global) is a leading global research university dedicated to excellence in learning, research, and innovation.

What you will do

• Provide Tier 2 technical support for escalated AV and network-related issues, performing in-depth diagnostics for software, firmware, and hardware.
• Design, install, and maintain legacy analog and new digital AV technologies, including video conference systems and digital signage.
• Coordinate the installation of complex digital audio systems and control automation to ensure seamless interoperability and high performance.
• Act as a Subject Matter Expert (SME) for AV hardware, providing technical guidance and functional supervision to technicians.
• Manage vendor relationships and coordinate with manufacturers for Tier 3 troubleshooting and equipment repair.
• Maintain technical documentation, software account management, and inventory records.

Requirements

• Undergraduate degree in a relevant discipline and minimum of two years of related experience.
• Valid Class 5 BC driver's license is required.
• Proficiency with electronic testing tools (digital scopes, function generators) and AV software (Crestron Toolbox, BiAmpDSP).
• Experience supporting Windows OS, macOS, and associated applications.
• Physical ability to lift up to 25 kg and work at heights on ladders or man lifts.
• Ability to work primarily on-site across the hirify.global Vancouver campus.

Nice to have

• Graduation from a technical college or institute.
• Industry certifications such as CTS (Certified Technology Specialist), Cisco, Biamp, or Crestron.
• Advanced skills in AV integration, including basic carpentry and electrical skills.

Culture & Benefits

• Commitment to employment equity, diversity, and inclusion in the workplace.
• Opportunity to contribute to a world-class academic and research environment.
• Collaborative work atmosphere involving interaction with faculty, researchers, and students.
• Professional development opportunities to stay current with information technology tools.