Customer Success Specialist (Identity Security)

TL;DR

Customer Success Specialist (Identity Security): Providing technical support and guidance for hirify.global's security suite with an accent on troubleshooting web and mobile technologies. Focus on resolving customer inquiries swiftly, acting as a subject-matter expert, and ensuring high user satisfaction.

Location: Must be based in the EMEA region

Company

hirify.global is a trusted identity security leader providing password and secrets management for millions of users globally.

What you will do

• Act as a Subject-Matter Expert (SME) for hirify.global and its suite of services.
• Guide and train users on product features and functionality.
• Troubleshoot technical issues to resolve customer problems and ensure satisfaction.
• Manage billing and account-related inquiries.
• Collaborate with Sales, Marketing, Development, and Product teams.

Requirements

• Must be based in the EMEA region.
• Excellent spoken and written English proficiency.
• Previous experience in a technical role (e.g., Systems Administrator, Support, Help Desk, or QA).
• Strong problem-solving skills and empathy for users.
• Ability and desire to work in a fully remote environment.

Nice to have

• Familiarity with Windows, macOS, Linux, iOS, and Android.
• Experience with CLI, Docker, and GitHub.
• Knowledge of HTML, HTTP, DNS, TLS/SSL, and PKI.
• Experience with Freshdesk.

Culture & Benefits

• Work remotely within a motivated and innovative global team.
• Immerse yourself in the security and open-source software markets.
• Sense of purpose by contributing to a more secure internet experience for everyone.
• Supportive environment focused on professional learning and growth.

Hiring process

• Screening call with the Recruiting team.
• Interview with Senior Customer Success Manager and a team member.
• Interview with the VP of Customer Success.
• Final interview with the Chief Customer Officer.