Customer Success Manager, Growth (SaaS)

TL;DR

Customer Success Manager, Growth (SaaS): Managing renewal revenue and driving product adoption for the Growth segment with an accent on digital-first engagement and content creation. Focus on scaling customer value through 1:Many strategies, optimizing playbooks, and becoming a product subject matter expert.

Location: Must be based in Canada (Remote)

Salary: $77,000 - $100,000 CAD

Company

hirify.global is a market leader in Sales Performance Management (SPM), providing SaaS solutions that empower organizations to optimize revenue and seller performance.

What you will do

• Manage a portfolio of Growth segment accounts using both 1:1 and 1:Many digital channels.
• Drive product adoption and renewal revenue by creating digital content and action-oriented playbooks.
• Act as a Subject Matter Expert (SME) in specific product areas to enable customer success and value realization.
• Identify expansion opportunities and advocate for the customer's voice within product and marketing processes.
• Build and maintain relationships with key stakeholders from onboarding through the entire customer lifecycle.
• Optimize customer maturity journeys by leveraging data to refine engagement plays and playbooks.

Requirements

• Must be based in Canada.
• 2+ years of experience in customer success or account management within a SaaS or software company.
• Proven experience negotiating contracts and managing renewals.
• Ability to communicate effectively with a broad range of stakeholders, including executives and technical leads.
• Proficiency with CS tools such as Salesforce, Gong, Zoom, and Excel.
• Bachelor's degree with a focus on information technology, business, or finance is preferred.

Nice to have

• Experience creating digital marketing content and familiarity with digital marketing tools.

Culture & Benefits

• Collaborative and innovative work environment within a diverse team.
• Supportive atmosphere focused on professional growth and unlocking individual potential.
• Opportunity to lead in the redefining of revenue optimization for global industry leaders.
• Eligibility to participate in a variable compensation program.

Hiring process

• The screening and assessment process utilizes artificial intelligence tools to complement human decision-making.