Customer Operations Specialist (Fintech)

TL;DR

Customer Operations Specialist (Fintech): Managing customer service and collections for digital banking and lending products with an accent on loan application guidance and account lifecycle support. Focus on optimizing the lending process, resolving customer inquiries via omnichannel communication, and recovering overdue payments.

Location: Hybrid: Must live within 25 miles of 60081 zip code (Spring Grove, IL). In-office Tuesday-Thursday.

Salary: $20.00 per hour

Company

Fintech company revolutionizing financial services through digital banking and lending brands like CreditNinja and NinjaCard.

What you will do

• Guide applicants through the loan application process and support the day-to-day operations of a customer’s life-cycle.
• Handle customer inquiries across multiple channels, including inbound/outbound phone calls, emails, and instant messages.
• Review and evaluate client financial documents and research financial history.
• Collaborate with underwriters to process loan applications in an expedited fashion.
• Assist with recovering overdue payments by negotiating payment plans in partnership with customers.
• Identify process bottlenecks and suggest improvements to increase operational efficiency.

Requirements

• Must reside within 25 miles of the 60081 zip code.
• 3+ years of experience in customer service and/or collections.
• Availability to work Monday-Friday, 8:00 am - 5:00 pm.
• Strong ability to multi-task across multiple systems and screens simultaneously.
• High school diploma or equivalent (Bachelor's degree preferred).
• Strong at-home internet connection for remote work days.

Nice to have

• Bilingual proficiency in English and Spanish.
• Experience in consumer financial sales or collections.
• Prior experience working in a call center environment.

Culture & Benefits

• Hybrid work schedule with remote flexibility on Mondays and Fridays.
• 401(k) plan with company matching.
• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO) and paid holidays.
• Dynamic start-up culture within a fast-paced environment.