IT Asset & Service Operations Specialist (Fintech)

TL;DR

IT Asset & Service Operations Specialist (Fintech): Managing the full lifecycle of IT hardware and service operations across Europe with an accent on asset tracking, device provisioning, and onboarding/offboarding. Focus on maintaining operational stability, optimizing hardware workflows, and ensuring seamless IT support for a distributed team.

Location: Remote within time zones GMT-2 to GMT+5 or Hybrid from hubs in Cyprus, Serbia, Georgia, or Kazakhstan

Company

A fintech company focused on challenging the status quo of incumbent finances with high-tech solutions.

What you will do

• Manage the full IT hardware lifecycle across Europe, including shipping, repairs, and decommissioning.
• Coordinate employee onboarding and offboarding processes and device provisioning.
• Maintain accurate inventory records of devices and asset movements within internal systems.
• Handle day-to-day IT service requests regarding hardware and access management.
• Perform software and license management operations, including provisioning and assignment.
• Collaborate with HR, Finance, and Security teams to improve and automate operational workflows.

Requirements

• Hands-on experience with IT asset management or IT operations support.
• Proficiency with Google Workspace, Airtable, and Atlassian products.
• Basic understanding of MDM systems and access management processes.
• English: B1 level or higher required for communication with an international team.
• Strong attention to detail and ability to prioritize multiple parallel tasks in a fast-paced environment.

Nice to have

• Experience supporting mobile devices and mobile operations.
• Knowledge of software licensing and compliance processes.
• Experience with operational audits or inventory reconciliation.
• Ability to automate operational workflows and support processes.

Culture & Benefits

• Relocation support to hubs in Cyprus, Serbia, Georgia, or Kazakhstan for employees and their families.
• Flexible work arrangements (office-based or remote within specified time zones).
• Comprehensive healthcare coverage.
• Education budget for language lessons, professional training, and certifications.
• Wellness budget for mental health and fitness activities.
• 20 days of annual leave plus paid sick leave.