Enterprise Support Engineer (Networking)

TL;DR

Enterprise Support Engineer (Networking): Providing high-level technical support for strategic enterprise customers using Intelligent NetOps solutions with an accent on root cause analysis and network optimization. Focus on debugging complex network issues involving DNS, DHCP, and Linux systems to ensure platform stability and customer success.

Location: Hybrid in Belgrade, Serbia. Working hours: 16:00 - 00:00 Serbian Time.

Company

hirify.global is a key player in the Intelligent Network Operations space, providing solutions that link core network services with predictive health and performance analytics.

What you will do

• Partner with strategic enterprise clients to optimize their use of hirify.global products and services.
• Perform in-depth troubleshooting and debugging of systems, databases, and applications to identify root causes.
• Set up mirror test environments using customer data to reproduce and resolve technical issues.
• Act as a trusted advisor, providing technical recommendations and ensuring implementation of best practices.
• Collaborate with Engineering, Sales, and Product Management to escalate and resolve critical technical concerns.
• Manage the long-term technical relationship with key enterprise accounts.

Requirements

• 5+ years of experience with DNS, DHCP, and Linux.
• Deep knowledge of networking protocols and professional experience in packet capture and analysis.
• Proficiency with common protocols and services: FTP, TFTP, NTP, SNMP, and syslog.
• Proven experience managing customers within a large-scale enterprise environment.
• Strong ability to explain complex technical issues to non-technical audiences.
• Ability to work the shift 16:00 to 00:00 Serbian Time.

Culture & Benefits

• Professional development budget for continuous learning.
• Dedicated wellness days and a wellness week.
• Lifestyle spending account.
• Employee recognition program.
• Award-winning workplace culture certified as a "Great Place to Work".